General terms and conditions

Terms and Conditions for Purchases on aurelia-melbourne.com

1. General Information These terms and conditions apply to the website chantal-amsterdam.nl, managed by [Company Name], registered in [Company Registration Location]. By purchasing through this website, you agree to comply with and be bound by these terms and conditions.

2. Consumer Rights and Refunds In accordance with Australian Consumer Law (ACL), consumers are entitled to a refund, repair, or replacement if a product is faulty or not as described. This applies even if the product is outside of our standard 14-day return policy.

If your purchase is defective, you are entitled to one of the following remedies:

  • A full refund
  • A replacement item
  • A repair if possible

Please note that our returns policy is in addition to your rights under Australian Consumer Law.

3. Returns Policy You have 14 days from the delivery date to return any product if you are not completely satisfied, as long as the product is unused, unwashed, and in the original packaging.

To return a product, please contact us at [email/contact] to initiate the return process. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Please note that we do not accept returns for products that have been used or altered unless they are faulty.

4. Delivery Terms

  • Shipping Costs: Shipping costs will be calculated at checkout, depending on your location.
  • Delivery Times: Standard delivery times to Australia can take anywhere from [X] to [Y] business days, depending on your address. Please ensure that the shipping information provided is accurate to avoid delays.
  • Customs Duties: You are responsible for any customs duties or import taxes that may be applicable to your shipment upon arrival in Australia.

5. Payment and Taxes All prices are shown in EUR (Euro) unless otherwise stated. For shipments to Australia, the Goods and Services Tax (GST) is included in the price, as per Australian law. We accept payment by [list payment methods], and your payment will be processed securely.

If your total purchase amount exceeds the relevant threshold, you may be required to pay GST. For more information, please consult the Australian Taxation Office (ATO).

6. Privacy and Data Protection We take your privacy seriously and comply with the Australian Privacy Act 1988. Any personal data provided during your purchase will be used solely for processing your order and for communication regarding your purchases.

We will never share your data with third parties without your consent, except where necessary for the fulfillment of your order (e.g., shipping providers).

7. Liability and Disclaimers We are not responsible for any direct, indirect, or consequential loss arising from the use of our products, except where required by law. Our liability is limited to the purchase price of the product in question.

8. Dispute Resolution In case of disputes, we offer a process for resolution, which may include alternative dispute resolution methods such as mediation or arbitration. You are also entitled to reach out to the Australian Competition and Consumer Commission (ACCC) for assistance if you are dissatisfied with the resolution of your complaint.

9. Modification of Terms We reserve the right to modify these terms and conditions at any time. Any updates will be published on this page with the revised date. Please check periodically to stay informed.

10. Contact Us If you have any questions or concerns regarding our terms and conditions or the products you’ve purchased, please contact us at:

  • info@aurelia-melbourne.com